A nice guy, patient of my nervy ineptitude, led me through a series of steps in an indeterminate accent - he could have been Asian, he could have been French, I don't know. But he was easy to understand, and calm!
Finally, after getting me do pings and stuff, far away from the comforting world of Windows (he could have told me to jump on one leg and wave an aspen branch at the bloody machine for all I knew what was going on) he got me to restart it - and it worked! I was delighted, it hadn't seemed to be moving towards any conclusion. I asked him if he'd actually done anything and he replied, in the sweetest voice,
'Yes, we did it together'.
I felt kind of like I'd had tech support phone sex!