Customer service has reached a new low: if you complain enough on your blog about lost luggage, adolescent employees involved will decide to show you who's boss---by harassing you with "anonymous" subscriptions to gay dating services. It might work unless you happen to be a prominent blogger in Ireland, who is also technically savvy and can read an IP address. The company even served him with papers to remove his blog posts---pushing free speach to the fore and keeping the odds firmly in favor of the friend and not the foe.
